Shipping/ReturnsSHIPPING COSTS:Shipping to United States: FREE SHIPPING on orders over $129.99! Applies only on UPS Ground shipments to 48 Contiguous states.The cost for shipping in 48 Contiguous United States is based upon your total amount of your order. Use the table below as a quick reference for calculating your shipping charge. We cannot be responsible for delays in delivery due to weather and carrier issues. The day that it ships does NOT count as a day in Transit! Please note all delivery times are business days not calendar days. UPS will not deliver on Saturday, Sunday nor most Holidays. UPS Ground Up to $19.99=$6.95 $20.00 to $59.99=$8.95 $60.00 to $89.99=$9.95 $90.00 to $119.99=$10.95 $120.00 to $129.98=$11.95 $129.99 and up=Free Shipping UPS EXPEDITING RATES: (All EXPEDITING shipping cost are Estimates.) UPS 3 Day Select=Add $35 UPS 2nd Day Air=Add $55 UPS Next Day Air=Add $65 We cannot be responsible for delays in delivery due to weather and carrier issues. Shipping To CANADA: When shipping orders to Canada, please make note. Once your package arrives to your country. It will go through customs and be charged the duties and taxes by your Government. You are responsible for these extra charges before your package is delivered to you.UPS Standard to Canada 0 to 19.99 17.99 20.00 to 39.99 19.99 40.00 to 59.99 21.99 60.00 to 79.99 24.99 80.00 to 99.99 27.99 100.00 to 149.99 31.99 150.00 to 249.99 37.99 250.00 to 299.99 44.99 300.00 up 49.99 No free shipping to Canada. No return from Canada. Customer responsibility for Duties. We cannot be responsible for delays in delivery due to weather and carrier issues. Please note all delivery times are business days not calendar days. UPS will not deliver on Saturday, Sunday nor most Holidays. FREE SHIPPING: When we offer free shipping and you return the package, you must pay for shipping both ways. Shipping time via UPS ground is 1 to 5 business days to most addresses in the Lower 48 states from zip code 18360. UPS delivers Monday through Friday. Your scheduled delivery date can be determined by entering the UPS tracking number supplied in the shipping email into the UPS tracking field on their website www.ups.com. Please note all delivery times are business days not calendar days. UPS will not deliver on Saturday, Sunday nor most Holidays. HANDLING CHARGE: There is no charge for handling! ORDER TRACKING: All UPS orders are confirmed and tracked through e-mail. First you will receive a confirmation by e-mail. When your order is shipped, you will be notified and your UPS tracking number is posted on the tracking information part of your order. OUT OF STOCK: You will be contacted via E-mail if a requested item is out of stock. RETURNS RETURNS/REFUNDS/CANCELLATIONS: Your item(s) must be returned within 15 calendar days of your original order arriving. All items MUST be in NEW, unused condition and returned in original packaging. Original shipping and handling charges are non-refundable. You MUST receive authorization number from us before returning any items. You have seven days after receiving the return authorization number to return the package. Please email us at dianatoys2001@yahoo.com for authorization number. The return address is Diana's Toy store Attn: Returns Warehouse RA #(email us at dianatoys2001@yahoo.com for a RA number) RR 7 Box 7456 Stroudsburg,PA.18360. NOTE: The cost to ship many of the large items such as train tables, furniture, bikes & trikes, etc. can be significant, so please be sure the product you order is exactly what you want and the published shipping time frames will work for you. We pride ourselves in our ability to quickly process and ship our orders so please notify us as soon as possible regarding any cancellations or changes to avoid any unnecessary charges. Canceling an Order: You may cancel an order at any time prior to processing to our warehouse by email us at dianatoys2001@yahoo.com Unfortunately, we are not able to cancel orders once they have been shipped or at the warehouse. Please refer to our Returns Policies for easy returns. DAMAGED MERCHANDISE: Please inspect all packages promptly, any damage must be reported before 14 days for the claim with UPS to be made and a new part/item shipped. If an item is damaged during shipment, please contact us immediately and save all packing materials. Contact us at dianatoys2001@yahoo.com. We cannot process a claim after the 14 day time frame for damage claims. It is your responsibility to open and inspect all merchandise UPON RECEIPT to insure no damage has occurred. |
| We can be reached Monday thru Friday from 11 a.m. to 4 p.m.EST at our toll free number 866-357-1586 or email us at dianatoys2001@yahoo.com for information only!! FREE SHIPPING on ALL orders over $129.99 (to one address), all other orders start at $6.95! Applies only on UPS Ground shipments to 48 Contiguous states. We also ship to Canada (you may not use Paypal as a payment method when shipping to Canada) by UPS (no free shipping to Canada).Please note all delivery times are business days not calendar days. UPS will not deliver on Saturday, Sunday nor most Holidays.The day that it ship does NOT count as day in transit. Welcome to Diana's Toy Store. We are a family operated business and have been selling toys on the Internet for over 11 years. We have served thousands of happy customers! We provide excellent customer service and we hope you enjoy your shopping experience and come back often. We feature award winning educational toys and games from Thomas the Tank Engine, Only Hearts Club Dolls, Playmobil, Knex, Darda, Lincoln Logs, Rokenbok, Schoenhut, Calico Critters, Melissa & Doug and more! Many toys and games have won awards from impartial industry observers such as Oppenheim Toy Portfolio, Dr. Toy, ASTRA, National Parenting, Family Life and others. Online Resources |
